SHIPPING POLICIES:

Contact us by phone : 775-786-7733
Email: info@ckrchobbies.com

FREE shipping on all orders over $99.00 to the lower 48 states only!!! 

FREE SHIPPING IS USPS & UPS (depending on size and destination)

You have the choice to upgrade your shipping option on any free shipping order.

WE SHIP SAME DAY ON ORDERS PLACED BEFORE 2:00pm PST Monday-Friday. Unless there is a delay with credit card processing.

Although we may process orders , packages will not ship on Saturday, Sunday or holidays.

UPS doesn't deliver on Saturday unless you pay extra. IF you place an order for next day shipping or express shipping after 2:00 pm the order may not go out until the following business day. So please do not expect to receive the item/items the next business day.

$1.99 Shipping Rate

$1.99 Shipping Rate applies to merchandise sitewide with smaller and lighter shipping requirements. This rate is weight based all orders that come in below the 13 oz weight cut off will be eligable for this great rate.      

Offer applies to all orders shipped within the continuous 48 states where multiple carriers are available.  If you choose our $1.99 Shipping Rate option we will ship your order via the most cost-effective shipping method. The shipping method is usually USPS First Class with 3-7 day delivery on average. 


IF CUSTOMER CHOOSES USPS FIRST CLASS THEY ASSUME ALL RISK. THIS SHIPPING METHOD IS NOT TRACKABLE OR INSURABLE. We are not responsible for any items shipped via First Class mail.

Please note, UPS does not ship to PO boxes. Orders shipped to PO boxes are not the responsibility of CKRC. CKRC will not be responsible for lost packages from PO services.-

Shipping Insurance: Buyers placing orders without shipping insurance are responsible for their package and its condition upon arrival . CKRC offers shipping insurance at an additional charge and must be purchased over the phone or through email confirmation at info@ckrchobbies.com

In store pickup:  In store pickup of orders is available upon request and must be handled prior to pickup. Please call us and let us know or place the request on comments when ordering.
 

DUE TO HIGH FRAUDULENT ACTIVITY WE RESERVE TO RIGHT TO REQUEST MORE DOCUMENTATION PRIOR TO SHIPPING ORDERS ESPECIALLY ON ORDERS with DIFFERENT BILLING and SHIPPING ADDRESSES. We reserve the right to request any or all of the below information

  • A front and back copy of the credit card being used to make your purchase.
  • A photo identification that contains a signature and matches the first and last name on the credit card being used.
  • A recent credit card statement that matches the first and last name on the credit card being used.

 

Shipping prices and options will be presented to you prior to checkout.

We now offer multiple USPS, UPS & International shipping options on our website.


WE SHIP INTERNATIONAL TO "MOST" COUNTRIES.

Countries We Do Not Ship to:
Orders intended to ship to Afghanistan, Benin, Brunei, Comoros, Cuba, Falkland Islands, Ghana, Iran, Iraq, Jordan, Laos, Lebanon, Liberia, Libya, Nigeria, North Korea, Pakistan, Somalia, Sri Lanka, Sudan, or Syria are not accepted by CKRC Hobbies.

Attention International Customers: We screen diligently for Credit Card fraud! Unfortunately, there is a increased risk of fraud with accepting international orders, we have some restrictions in place to deter fraudulent activity. We reserve the right to delay the processing of your order until we have verified your credit card information. If we are unable to verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.

To expedite the processing of international orders,  we may ask that one or more of the following items be faxed to 775-786-6452 or e-mailed to us:

  • A front and back copy of the credit card being used to make your purchase.
  • A photo identification that contains a signature and matches the first and last name on the credit card being used.
  • A recent credit card statement that matches the first and last name on the credit card being used.

Paypal is the preferred method for international shipments

USPS Express Mail International

Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured.While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

USPS Priority Mail International

Delivery usually in 6-10 business days,tracking is available to major destinations, package is insured. While most packages are delivered within 6-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

USPS First Class Mail International

Delivery varies, tracking is not available, package is not insured.While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed. WE DO NOT RECOMMEND SHIPPING THIS METHOD

 

Can you list a lower value on the invoice or shipping label ?

NO. We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.


 

Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs.  We recommend that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.

 

Damaged Package Claims

If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will request pictures of items damaged and packaging & will determine if items will need to shipped back to us. USPS & UPS usually request that the customer file the claim but please contact us first.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:

FOR US SHIPMENTS ONLY:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped

INTERNATIONAL SHIPMENTS WILL VARY DEPENDING ON DESTINATION AND MAY TAKE UP TO 60 DAYS.

If your package was not delivered within the time frames listed above, please contact us via email.

Please allow us 2 business days to contact the shipping carrier regarding your missing package.

Please do not open a PayPal claim against the order, as this will further delay the process. 

Contact us by phone:  775-786-7733
Email:  info@hobbies.com


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